FAQ

Orders & Payment

How do I place an order?
Simply browse our collections, add your favourite pieces to the cart, and check out securely online. You'll receive an order confirmation by email as soon as your payment is processed.

What payment methods do you accept?
We accept all major credit and debit cards along with other secure payment options available at checkout. All transactions are encrypted and processed securely.

Can I change or cancel my order?
If you need to make a change, email us at online.me.911@gmail.com as soon as possible. We process orders quickly, so we can only make changes before the order has shipped.

Shipping

Do you ship internationally?
Yes — we ship worldwide. Shipping times and rates vary by destination and are calculated at checkout. See our Shipping Policy for full details.

How can I track my order?
Once your order ships, you'll receive a tracking link by email. You can also visit our Track Your Order page at any time.

Returns & Exchanges

What is your return policy?
We offer a 30-day return window from the date you receive your order. Items must be unworn, unwashed, and in original condition with tags attached. Full details are on our Refund & Return Policy page.

How do I start a return?
Email us at online.me.911@gmail.com with your order number and we'll guide you through the next steps.

Products

How do I find my size?
Each product page includes detailed measurements. If you're between sizes or unsure, reach out to us before ordering and we're happy to help.

How should I care for my pieces?
Care instructions are listed on each product page. As a general rule, we recommend gentle washing and storing jewellery away from moisture to keep pieces looking their best.

Still need help?

Visit our Contact Us page — we're always happy to help.